Administrative Professional - Childrens Services
Life Management Center of Northwest Florida, Inc.
Life Management Center of Northwest Florida, Inc.
Panama City, FL Panama City, FL Full-time Full-time Estimated:
$26K - $32.
9K a year Estimated:
$26K - $32.
9K a year 1 day ago 1 day ago 1 day ago TITLE OF POSITION:
Administrative Professional POSITION NUMBER:
AD-00 PROGRAM:
Bay COMPONENT:
Child Services MINIMUM TRAINING, CREDENTIALS AND EXPERIENCE REQUIRED:
High school diploma or equivalency.
All employees are required to have basic computer skills.
These basic skills will include knowledge of creating folders, saving and retrieving files, e-mail (Outlook), MS Office (Word and Excel), using web browsers such as Internet.
Explorer and/or Mozilla Firefox, along with operating a keyboard, mouse, and printer.
Compliance with minimum standards for screening of mental health personnel as contained in F.
S.
394.
4572.
SUPERVISOR:
Child Services Office Manager POSITIONS SUPERVISED:
None WAGE AND HOUR STATUS:
Non-exempt DESCRIPTION OF DUTIES AND
Responsibilities:
Essential Functions:
(Essential functions of this position are listed below.
The position also includes additional functions as needed and/or assigned by supervisor.
) Verifies client insurance benefits, applicable copayment, and any balances due prior to the appointment.
Sends appointment reminders to clients per client preference.
Arranges for and documents use of interpreter services, or other auxiliary aids as necessary to ensure effective communication and access.
Manages appointments and follows program procedures for client check-in.
Updates client status and notifies appropriate staff of appointment arrivals, cancellations, and breaks.
Communicates relevant client status information in the comments of an Appointment or in Client Warnings.
Requests and collects the client's current information at each visit.
This includes demographics (address, phone number, email address, insurance information, etc.
), screening tools (PHQ-9, GAD-7, etc.
), and external forms (voter registration forms, client satisfaction surveys, etc.
).
Performs moderately complex typing and clerical work.
Updates client data in the Electronic Health Record.
Scans client documents in a timely manner.
Files scanned documents in accordance with LMC guidelines Document Naming Convention and Folder List and Content.
Records and processes Release of Information forms in a timely manner.
Arranges for good communication by documenting when placing client phone calls and reasons for placing the calls.
Performs administrative functions of accurately opening and closing client records per LMC policy.
Coordinates coverage with Supervisor and coworkers for clinic schedules.
Cross trains in other administrative positions in order to fill in for support of staff during high volume client attendance, staff absences, and staff lunch.
Greets clients, companions, vendors, and staff in a courteous and timely manner.
Practices proper phone etiquette (is polite, uses friendly greeting, takes responsibility for solving problems, etc.
) Manages phone traffic effectively (proficient in phone operation- transferring calls, placing calls on hold, etc.
) Assesses for and responds appropriately to client risk situations/events.
References client Warnings related to safety, and updates as needed Uses appropriate de-escalation techniques when a client is complaining or distressed.
Helps maintain a calm and safe customer environment, which may include notifying a supervisor or law enforcement in a timely manner.
Job Type:
Full-time
Benefits:
401(k) Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance Schedule:
8 hour shift Ability to commute/relocate:
Panama City, FL 32405:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Life Management Center of Northwest Florida, Inc.
Panama City, FL Panama City, FL Full-time Full-time Estimated:
$26K - $32.
9K a year Estimated:
$26K - $32.
9K a year 1 day ago 1 day ago 1 day ago TITLE OF POSITION:
Administrative Professional POSITION NUMBER:
AD-00 PROGRAM:
Bay COMPONENT:
Child Services MINIMUM TRAINING, CREDENTIALS AND EXPERIENCE REQUIRED:
High school diploma or equivalency.
All employees are required to have basic computer skills.
These basic skills will include knowledge of creating folders, saving and retrieving files, e-mail (Outlook), MS Office (Word and Excel), using web browsers such as Internet.
Explorer and/or Mozilla Firefox, along with operating a keyboard, mouse, and printer.
Compliance with minimum standards for screening of mental health personnel as contained in F.
S.
394.
4572.
SUPERVISOR:
Child Services Office Manager POSITIONS SUPERVISED:
None WAGE AND HOUR STATUS:
Non-exempt DESCRIPTION OF DUTIES AND
Responsibilities:
Essential Functions:
(Essential functions of this position are listed below.
The position also includes additional functions as needed and/or assigned by supervisor.
) Verifies client insurance benefits, applicable copayment, and any balances due prior to the appointment.
Sends appointment reminders to clients per client preference.
Arranges for and documents use of interpreter services, or other auxiliary aids as necessary to ensure effective communication and access.
Manages appointments and follows program procedures for client check-in.
Updates client status and notifies appropriate staff of appointment arrivals, cancellations, and breaks.
Communicates relevant client status information in the comments of an Appointment or in Client Warnings.
Requests and collects the client's current information at each visit.
This includes demographics (address, phone number, email address, insurance information, etc.
), screening tools (PHQ-9, GAD-7, etc.
), and external forms (voter registration forms, client satisfaction surveys, etc.
).
Performs moderately complex typing and clerical work.
Updates client data in the Electronic Health Record.
Scans client documents in a timely manner.
Files scanned documents in accordance with LMC guidelines Document Naming Convention and Folder List and Content.
Records and processes Release of Information forms in a timely manner.
Arranges for good communication by documenting when placing client phone calls and reasons for placing the calls.
Performs administrative functions of accurately opening and closing client records per LMC policy.
Coordinates coverage with Supervisor and coworkers for clinic schedules.
Cross trains in other administrative positions in order to fill in for support of staff during high volume client attendance, staff absences, and staff lunch.
Greets clients, companions, vendors, and staff in a courteous and timely manner.
Practices proper phone etiquette (is polite, uses friendly greeting, takes responsibility for solving problems, etc.
) Manages phone traffic effectively (proficient in phone operation- transferring calls, placing calls on hold, etc.
) Assesses for and responds appropriately to client risk situations/events.
References client Warnings related to safety, and updates as needed Uses appropriate de-escalation techniques when a client is complaining or distressed.
Helps maintain a calm and safe customer environment, which may include notifying a supervisor or law enforcement in a timely manner.
Job Type:
Full-time
Benefits:
401(k) Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance Schedule:
8 hour shift Ability to commute/relocate:
Panama City, FL 32405:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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